In-Store purchases

• We are happy to refund or exchange your Siegel's purchases within 30 days of your original date of purchase.
• For in-store purchases please take the item back to the store for a refund.
• If the item was paid with a check we will need to insure the check clears before we can give the refund, the usual time for an average refund time is 2 weeks from the time we receive back the item.
• Items paid with a credit card will be credited back on your original card upon receiving the item for a refund. Credit Card refunds are subject to a 2% restock charge.
• Any jewelry item that has been worn may not be eligible for a cash refund.

Exchanges

We will gladly exchange any item, except Special Orders and custom orders, towards any item of equal or Greater value within 30 days of the original purchase.

Online Returns

Special Orders are not refundable:

If an item was ordered for you with your consent, specially ordered for you, sized to you or to fit your diamond or gemstone, than the item is not Refundable. We may be able to exchange the item for a different item in stock; this is on a case-by-case basis.

Custom Orders are not refundable:

Custom orders are items, we create with your specific desire to have a style of jewelry we don't have in stock, therefore we cannot take the item back. We work diligently with our master designers to create an item as close to what your expectations are, we will remake a piece of jewelry if it doesn't meet the expectations we have covered with you at the time of order.

Engagement Mountings/Settings not Refundable:

Siegel's will not take any engagement ring mounting or setting back, that was purchased without a center diamond for any reason. We will Gladly Exchange the item for an equal or greater value.

To get your full refund, simply return your purchase to us, undamaged and unworn, within 30 days of your purchase or stated gift date. Upon receipt of the returned item we will credit your account.